At Lancer Cloud, we respect your privacy and your right to control your personal data. If you have connected your Facebook, Instagram, or Messenger account to our platform and wish to delete the data we have collected, follow these steps:

How to Request Data Deletion

Step 1: Disconnect the Application from Meta

For Facebook:

1. Log in to your Facebook account
2. Go to Settings & Privacy → Settings
3. Select Apps and Websites
4. Find Lancer Cloud in the list of applications
5. Click Remove

For Instagram:

1. Log in to your Instagram account
2. Go to Settings → Security
3. Select Apps and Websites
4. Find Lancer Cloud in the list of active applications
5. Click Remove

Step 2: Delete Your Data from Our Platform

You have two options to delete your data from our system:

Option A: Self-Service Deletion (Recommended)

You can delete your conversation history and contact information directly from your Chatwoot inbox:

1. Log in to your Chatwoot account at chatbot.lancercloud.com
2. Go to Settings → Inboxes
3. Select the inbox connected to your Facebook/Instagram account
4. Click Delete Inbox
5. Confirm the deletion

This will permanently remove all conversations, messages, and associated data from that inbox.

Option B: Request Manual Deletion

If you need assistance or prefer manual deletion by our team, send an email to:

Email: support@lancercloud.com

Subject: Data Deletion Request – Meta Integration

Include in your message:

• Full name
• Facebook/Instagram username
• Email address associated with your Meta account
• Confirmation that you have disconnected the application (Step 1)

Deletion Timeline

Once we receive your request or you delete the inbox yourself, all personal data associated with your account will be permanently deleted within a maximum of 30 business days.

Data That Will Be Deleted

• Profile information (name, user ID)
• Conversation history
• Sent and received messages
• Interaction metadata with our platform
• Contact information and tags

Data That May Be Retained

For legal, tax, or regulatory compliance reasons, we may retain certain aggregated or anonymized data that does not allow for personal identification.

Questions or Support

If you have any questions about this process, contact us:

• Email: support@lancercloud.com
• Phone: +1 (829) 886-6876
• Website: www.lancercloud.com

Last updated: November 2024